{
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Please reach out to support if you are having any issues.","created_at":"2026-09-17T14:46:14.425-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T14:46:14.425-07:00","display_at":"2026-09-17T14:46:14.425-07:00","deliver_notifications":true,"tweet_id":null,"id":"4yttl5q2b9wx","incident_id":"x6x4tq8dv7m9","custom_tweet":null,"affected_components":[{"code":"vv0gj208jmpz","name":"PrivaceraCloud - Management Console  (PrivaceraCloud.com)","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-09-17T14:45:24.672-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T14:45:24.672-07:00","display_at":"2026-09-17T14:45:24.672-07:00","deliver_notifications":true,"tweet_id":null,"id":"kdrmcpldttf1","incident_id":"x6x4tq8dv7m9","custom_tweet":null,"affected_components":[{"code":"vv0gj208jmpz","name":"PrivaceraCloud - Management Console  (PrivaceraCloud.com)","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A change was pushed to production and we are monitoring the situation","created_at":"2026-09-17T13:56:09.192-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T13:56:09.192-07:00","display_at":"2026-09-17T13:56:09.192-07:00","deliver_notifications":true,"tweet_id":null,"id":"r5bsg1ckxzc5","incident_id":"x6x4tq8dv7m9","custom_tweet":null,"affected_components":[{"code":"vv0gj208jmpz","name":"PrivaceraCloud - Management Console  (PrivaceraCloud.com)","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Current Status:  Trust3 AI console at PrivaceraCloud.com is slow or inaccessible or not accessible for some customers\n\nCustomer Experience:   Some customers might experience difficulty accessing PrivaceraCloud console and services.  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This maintenance window is now closed.","created_at":"2026-09-14T22:36:09.470-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T22:36:09.470-07:00","display_at":"2026-09-14T22:36:09.470-07:00","deliver_notifications":true,"tweet_id":null,"id":"mg0jdy6pbtb2","incident_id":"jdl5b00d1twb","custom_tweet":null,"affected_components":[{"code":"vv0gj208jmpz","name":"PrivaceraCloud - Management Console  (PrivaceraCloud.com)","old_status":"under_maintenance","new_status":"operational"},{"code":"rvsf4j4hlxth","name":"PrivaceraCloud - Access Service","old_status":"under_maintenance","new_status":"operational"},{"code":"m5t0k50jf18f","name":"PrivaceraCloud - Audit Service","old_status":"under_maintenance","new_status":"operational"},{"code":"zh4zzjgs8f4t","name":"PrivaceraCloud - Encryption Service","old_status":"under_maintenance","new_status":"operational"},{"code":"p3bq0znhv0y7","name":"Trust3 - Trust3","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. 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We do not expect to incur any downtime during this upgrade; however there might be temporary slowdown or need to re-establish connections.\n\nThe exact start time might be adjusted as we near the release window.","created_at":"2026-09-10T02:55:37.047-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-10T02:55:37.047-07:00","display_at":"2026-09-10T02:55:37.047-07:00","deliver_notifications":true,"tweet_id":null,"id":"cb1tgh1cynhz","incident_id":"jdl5b00d1twb","custom_tweet":null,"affected_components":[{"code":"vv0gj208jmpz","name":"PrivaceraCloud - Management Console  (PrivaceraCloud.com)","old_status":"operational","new_status":"operational"},{"code":"rvsf4j4hlxth","name":"PrivaceraCloud - Access Service","old_status":"operational","new_status":"operational"},{"code":"m5t0k50jf18f","name":"PrivaceraCloud - Audit Service","old_status":"operational","new_status":"operational"},{"code":"zh4zzjgs8f4t","name":"PrivaceraCloud - Encryption Service","old_status":"operational","new_status":"operational"},{"code":"p3bq0znhv0y7","name":"Trust3 - Trust3","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Management Console  (PrivaceraCloud.com)","created_at":"2023-07-05T15:24:21.564-07:00","updated_at":"2026-10-20T23:00:21.947-07:00","position":1,"description":"Frontend application and API servers","showcase":true,"start_date":"2023-05-18T00:00:00.000-07:00","id":"vv0gj208jmpz","page_id":"n0crcnm9qkc7","group_id":"x1rlvw83q5pr"},{"status":"operational","name":"Trust3","created_at":"2026-07-14T13:01:12.193-07:00","updated_at":"2026-10-20T23:00:21.995-07:00","position":1,"description":null,"showcase":true,"start_date":"2026-07-14T00:00:00.000-07:00","id":"p3bq0znhv0y7","page_id":"n0crcnm9qkc7","group_id":"j93hbcy0hf5f"},{"status":"operational","name":"Access Service","created_at":"2023-07-05T15:24:51.739-07:00","updated_at":"2026-10-20T23:00:22.040-07:00","position":2,"description":"Service controlling access to data sources.","showcase":true,"start_date":"2023-05-18T00:00:00.000-07:00","id":"rvsf4j4hlxth","page_id":"n0crcnm9qkc7","group_id":"x1rlvw83q5pr"},{"status":"operational","name":"Audit Service","created_at":"2023-07-05T15:25:41.499-07:00","updated_at":"2026-10-20T23:00:22.085-07:00","position":4,"description":"Service collecting Audit events for all actions -- Access, Data Classification and Encryption.","showcase":true,"start_date":"2023-05-18T00:00:00.000-07:00","id":"m5t0k50jf18f","page_id":"n0crcnm9qkc7","group_id":"x1rlvw83q5pr"},{"status":"operational","name":"Encryption Service","created_at":"2023-07-05T15:25:25.058-07:00","updated_at":"2026-10-20T23:00:22.132-07:00","position":5,"description":"Service doing encryption and decryption of sensitive data.","showcase":true,"start_date":"2023-05-18T00:00:00.000-07:00","id":"zh4zzjgs8f4t","page_id":"n0crcnm9qkc7","group_id":"x1rlvw83q5pr"}]},{"name":"Trust3 AI Security Maintenance Window","status":"completed","created_at":"2026-09-07T20:01:18.808-07:00","updated_at":"2026-09-08T05:15:41.753-07:00","monitoring_at":null,"resolved_at":"2026-09-08T05:15:41.738-07:00","impact":"maintenance","shortlink":"https://stspg.io/f4fvld68swyd","scheduled_for":"2026-09-08T03:30:00.000-07:00","scheduled_until":"2026-09-08T04:30:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-07T22:31:09.309-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-07T20:01:18.795-07:00","reminder_intervals":null,"id":"6nyvp3hhhjh1","page_id":"n0crcnm9qkc7","incident_updates":[{"status":"completed","body":"PrivaceraCloud PROD deployment completed successfully (release 9.2.39.2). This maintenance window is now closed.","created_at":"2026-09-08T05:15:41.738-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T05:15:41.738-07:00","display_at":"2026-09-08T05:15:41.738-07:00","deliver_notifications":true,"tweet_id":null,"id":"n2yty5366td4","incident_id":"6nyvp3hhhjh1","custom_tweet":null,"affected_components":[{"code":"p3bq0znhv0y7","name":"Trust3 - Trust3","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-08T03:30:07.733-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T03:30:07.733-07:00","display_at":"2026-09-08T03:30:07.733-07:00","deliver_notifications":true,"tweet_id":null,"id":"tq7sllfjsbkh","incident_id":"6nyvp3hhhjh1","custom_tweet":null,"affected_components":[{"code":"p3bq0znhv0y7","name":"Trust3 - Trust3","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-07T22:31:08.906-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-07T22:31:08.906-07:00","display_at":"2026-09-07T22:31:08.906-07:00","deliver_notifications":true,"tweet_id":null,"id":"r8wskllsk16f","incident_id":"6nyvp3hhhjh1","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be upgrading Trust3 AI Security during this maintenance window.  We do not expect to incur any downtime during this upgrade; however there might be temporary slowdown or need to re-establish connections.\n\nThe exact start time might be adjusted as we near the maintenance window.","created_at":"2026-09-07T20:01:18.876-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-07T20:01:18.876-07:00","display_at":"2026-09-07T20:01:18.876-07:00","deliver_notifications":true,"tweet_id":null,"id":"dx29yr00ctxn","incident_id":"6nyvp3hhhjh1","custom_tweet":null,"affected_components":[{"code":"p3bq0znhv0y7","name":"Trust3 - Trust3","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Trust3","created_at":"2026-07-14T13:01:12.193-07:00","updated_at":"2026-10-20T23:00:21.995-07:00","position":1,"description":null,"showcase":true,"start_date":"2026-07-14T00:00:00.000-07:00","id":"p3bq0znhv0y7","page_id":"n0crcnm9qkc7","group_id":"j93hbcy0hf5f"}]}]
}